Consumer Court, these are judiciary set ups by the government to protect the consumer rights. Their main function is to maintain the fair practices by the sellers towards consumers. In India, the consumer movement as a social force originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.In India the main function/role of consumer court is to provide some extra privilege to the consumers and to maintain the fair practice by the seller or the service provider towards the consumer. Submitting complaint is very simple and consumer has no need to hire any lawyer. Consumer courts are now naforcing the consumers to file case files in local language instead of English. Previously the consumer had choice to file his case either in English or the local language. This definition basically means that I, as a consumer who had walked into the cellular network store to purchase a gift for a family member without having received e-mail, internet, post or personal advertisements relating to the goods that I wished to purchase, would not be able to utilise the provisions of the Consumer Protection Act relating to the right to cooling-off periods, simply because I had not been a recipient of direct marketing in respect of the goods that I was purchasing at the cellular phone network store. Consumer is king. Gone are the days when businesses used to ripe off customers by providing cheap quality products and services against a good deal of money. If you are a victim of such act you can take legal action against the company. Many consumers each year suffer financial and emotional stress due to the deceptive actions of business. You can also hold a company responsible if their product or service has injured you in any way. There is nothing to feel helpless about because the consumer law is there to protect you. If you have been cheated and you think that you can not fight back you are absolutely wrong.
Once a consumer detects a fault, they search for solution and information regarding the problem through different means. The different sources of information are commercial, public and personal. They will refer to personal reviews of people who have undergone similar problems. When a particular product has many negative reviews, consumers will decide against buying them again. Any adverse problems with your product would attract the media’s attention and move to the consumer courts to file complaint. Eventually that will become a very bad issue and a negative publicity. Consumers need to be smart and well aware of Consumer Protection Acts It is important to obtain customers but it is even more important to retain them. Good customer relationship should be maintained always. It is very important for any company to maintain their ratings. Nowadays, everyone has the access to the internet and the information is available to anyone who needs it. So companies should come up with good products which the consumers would reach out for. More than the attachment of the product, the consumers should start believing that particular brand. When the customers believe in the brand then any product from that brand is an immediate hit. Consumer protection laws make an active marketplace possible which benefits both consumers and merchants equally. So complying with consumer protection laws is not just essential from a legal point of view. It makes good sense for merchants to comply fully and perform above expectations in terms of their ability to deliver quality product to their customers. It just makes good business sense.
Once a consumer detects a fault, they search for solution and information regarding the problem through different means. The different sources of information are commercial, public and personal. They will refer to personal reviews of people who have undergone similar problems. When a particular product has many negative reviews, consumers will decide against buying them again. Any adverse problems with your product would attract the media’s attention and move to the consumer courts to file complaint. Eventually that will become a very bad issue and a negative publicity. Consumers need to be smart and well aware of Consumer Protection Acts It is important to obtain customers but it is even more important to retain them. Good customer relationship should be maintained always. It is very important for any company to maintain their ratings. Nowadays, everyone has the access to the internet and the information is available to anyone who needs it. So companies should come up with good products which the consumers would reach out for. More than the attachment of the product, the consumers should start believing that particular brand. When the customers believe in the brand then any product from that brand is an immediate hit. Consumer protection laws make an active marketplace possible which benefits both consumers and merchants equally. So complying with consumer protection laws is not just essential from a legal point of view. It makes good sense for merchants to comply fully and perform above expectations in terms of their ability to deliver quality product to their customers. It just makes good business sense.